Shipping policy

Where We Ship

At this time, we currently ship within the United Kingdom only — including England, Scotland, Wales, and Northern Ireland.
We do not offer international shipping yet.

All parcels are sent directly from our Southsea (Portsmouth) studio with full tracking.

Processing Time

All personalised items are made to order, just for you.
Our processing time is typically 1–5 business days, depending on the season and order volume.
We always work as quickly as possible, and you’ll receive an email notification once your order has been dispatched.

Delivery Time

Estimated delivery after dispatch: 2–4 business days.
Times may vary slightly depending on location or courier delays.

We always strive to send your parcel promptly, but please note that small delays can happen during busy periods (like Christmas or Father’s Day).

Tracking Information

Every order includes tracked UK delivery.
You will receive a shipping confirmation email with your tracking number once your parcel is on the way.

Please allow 24–48 hours for tracking updates to appear in the courier’s system.
If you haven’t received your tracking email, check your spam/junk folder — or contact us for help.

Need Assistance?

For any shipping questions, please email:
📧 hello@krevana.co.uk
We’ll be happy to assist you.