Understanding Our Shipping and Return Policy
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SHIPPING We currently ship within the UK only. Orders are handmade and dispatched within 1–5 working days. Delivery typically takes 2–4 business days after dispatch, though this may vary depending on your location. During busy periods, dispatch times may be slightly longer. Need it sooner? At checkout you have the option to upgrade to a faster delivery service. TRACKING Once your order is dispatched, you'll receive a confirmation email with your tracking number. You can track your parcel in real time by logging into your Krevana account, or by visiting our tracking page directly on the website. Tracking updates can take up to 24–48 hours to appear after dispatch — if nothing shows up, please check your spam folder first. RETURNS We truly care about your satisfaction and the quality of every Krevana product. If something isn't right, please contact us within 14 days of receiving your order — we will investigate and do our best to resolve the issue. We accept returns if:
If your return is accepted, we’ll send you a return shipping label and full instructions on how to send the parcel back. 14-Day Happiness Guarantee We stand behind every gift we make. If your order arrives damaged or faulty, or if we made an error — contact us within 14 days and we'll replace it or give you a full refund. No hassle, no stress. 💛 Please note: as every gift is made especially for you, we're unable to refund or replace for change of mind. .Exceptions & ExclusionsWe cannot accept returns for:
For all non-defective, accepted returns, the customer is responsible for return postage. How to Start a ReturnPlease contact us at info@krevana.co.uk. RefundsOnce your return is received and inspected, you’ll be notified by email. If more than 15 business days have passed since your refund approval, please contact us at info@krevana.co.uk. Why Our Policy Benefits YouOur policy is designed to protect both you and your purchase. Because it’s not just a product — it’s your story, and we want you to love every part of it.
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Shipping Options Available
Our Shipping and Return Policy ensures that you receive your products promptly. We offer multiple shipping options to cater to your needs, including standard, expedited, and overnight shipping. For orders over a certain amount, we provide free standard shipping within the continental United States. This is great because it allows you to save on shipping costs; however, please check our website for specific details and timelines for each option.
Easy Returns Process
We believe that shopping should be easy and worry-free, so our Shipping and Return Policy includes a straightforward returns process. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund. To initiate a return, simply contact our customer service team, and they will guide you through the steps, making it hassle-free and efficient.
Refund and Exchange Policies
Understanding our refund and exchange policies is crucial for a positive shopping experience. Once we receive your return, we will process your refund within 7-10 business days. If you prefer an exchange, we recommend placing a new order for the desired item while we handle your return. This way, you don’t miss out on the product you want, and it keeps the process smooth for you, ensuring minimal wait time.