Understanding Our Shipping and Return Policy
|
SHIPPING: We currently ship only within the UK and Wales. Delivery Time: 2-4 business days (may vary depending on location and order volume). We strive to dispatch orders as quickly as possible, but delays may occur during peak seasons or unforeseen circumstances. For any shipping inquiries, feel free to contact our customer support team TRUCKING: You will receive email updates at every stage, from purchase to delivery. Use your tracking number on the courier’s website for real-time updates. Your tracking number is included in your shipping confirmation email. Check your inbox (and spam folder) for updates. Tracking updates may take some time to reflect. Please allow 24-48 hours for the system to refresh. Check your spam/junk folder. If you still haven’t received updates, contact our customer support for assistance. Shipping times may vary due to courier delays. Please check your tracking status for the latest updates. If your order is significantly delayed, contact us for support. RETURNS ---- We truly care about your satisfaction and the quality of every Krevana product. We accept returns if:
If your return is accepted, we’ll send you a return shipping label and full instructions on how to send the parcel back. Personalised & Custom Items We understand how important personalisation is. If a personalised product truly doesn’t meet your expectations, please contact us — we’ll review your case and may issue a refund or remake. Exceptions & ExclusionsWe cannot accept returns for:
For all non-defective, accepted returns, the customer is responsible for return postage. How to Start a ReturnPlease contact us at info@krevana.co.uk. RefundsOnce your return is received and inspected, you’ll be notified by email. If more than 15 business days have passed since your refund approval, please contact us at info@krevana.co.uk. Why Our Policy Benefits YouOur policy is designed to protect both you and your purchase. Because it’s not just a product — it’s your story, and we want you to love every part of it. |
Shipping Options Available
Our Shipping and Return Policy ensures that you receive your products promptly. We offer multiple shipping options to cater to your needs, including standard, expedited, and overnight shipping. For orders over a certain amount, we provide free standard shipping within the continental United States. This is great because it allows you to save on shipping costs; however, please check our website for specific details and timelines for each option.
Easy Returns Process
We believe that shopping should be easy and worry-free, so our Shipping and Return Policy includes a straightforward returns process. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund. To initiate a return, simply contact our customer service team, and they will guide you through the steps, making it hassle-free and efficient.
Refund and Exchange Policies
Understanding our refund and exchange policies is crucial for a positive shopping experience. Once we receive your return, we will process your refund within 7-10 business days. If you prefer an exchange, we recommend placing a new order for the desired item while we handle your return. This way, you don’t miss out on the product you want, and it keeps the process smooth for you, ensuring minimal wait time.