Understanding Our Privacy Policy
Krevana Ltd Privacy Policy. Last updated: [26/02/2025]
This Privacy Policy describes how Krevana Ltd (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.krevana.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
through the Services.
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Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Information We Collect through Cookies We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. Information We Obtain from Third Parties Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as: - Companies who support our Site and Services, such as Shopify. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links. How We Use Your Personal Information - Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews. - Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. - Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you. Cookies Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners. How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy Such circumstances may include: circumstances may include:
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us,
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Commitment to Your Privacy
Our privacy policy is designed to protect your personal information. We understand that your data is valuable, and we take privacy seriously. This means we collect only necessary information and have strict rules about how it is used. We do not sell your information to third parties, and only authorized personnel can access it. Therefore, you can feel secure knowing your data is in safe hands.
Data Collection Practices
To provide you with the best service, we collect various types of information. For example, we might gather your contact details, usage data, and preferences. However, you have full control over what data you decide to share. We believe in transparency, so we clearly outline our data collection practices. Because of this, you can make informed decisions regarding your privacy.
Your Rights and Choices
When it comes to your information, you have several rights under our privacy policy. You can access, modify, or request deletion of your data at any time. Additionally, we offer options for you to opt-out of marketing communications. So, if you ever feel uncomfortable with how your data is used, just let us know, and we will respect your choices. Your trust is important to us, and we prioritize your privacy above all.
What is a Privacy Policy?
A privacy policy is a legal document that outlines how an organization collects, uses, discloses, and manages a user's personal information. This is important because it helps users understand their rights and what happens to their data. Organizations must be transparent about their practices, ensuring that users can make informed decisions about their information. So, having a clear privacy policy is essential for user trust and compliance with various regulations.
Why is a Privacy Policy Important?
Privacy policies are critical for both organizations and users. For users, they explain how their personal information will be handled. However, for organizations, having a privacy policy demonstrates compliance with laws like GDPR or CCPA. It serves as a guide to ensure that data is collected, used, and protected appropriately. Because of this, a well-crafted privacy policy can enhance an organization's reputation and safeguard user trust.
Key Elements of a Privacy Policy
A good privacy policy should include several key elements. First, it must disclose what types of personal information are collected, such as names, emails, and payment details. Next, it should explain how this information is used, confirming whether it will be shared with third parties. Lastly, the policy should outline users' rights regarding their data, including access, correction, and deletion rights. Because of these elements, users are empowered to control their personal information effectively.