Use this section to answer a question, provide product information, or talk about your brand.
What is personalising and how does this work on the website?
You can start making your gift by clicking the ‘start personalising’ button. In our gift editor, you can personalise the gift completely in accordance with your wishes: add your own picture and/or text. If you want, you can also opt for a cool design to make your gift truly unique.
Is personalization included in the price?
Yes! The price shown on the website includes the personalization of your gift—no extra costs, nice and clear!
How do I know if my picture has the right quality?
We want to ensure you’re completely happy with your gift, so using high-quality photos is key. If you’re unsure about your image quality, don’t hesitate to reach out to our customer service team. Just send them your photo and the gift you’re interested in, and they’ll be happy to check the quality for you.
Can I use pre-uploaded monograms?
Yes, you can! We offer a selection of pre-uploaded monograms, and you can easily add your name to them. It’s a quick and simple way to personalize your gift!
Is my gift wrapped?
While we don’t offer traditional gift-wrapping, many of our gifts come with the option to add a gift box. Rest assured, all of our gifts are delivered in festive, ready-to-give packaging, so it’s perfect for giving or sending directly to the recipient.
Can I choose a delivery date?
At this time, we don’t offer the option to select a specific delivery date.
What is the delivery time, and when will I receive my gift?
The expected delivery times are listed on each product page, so you can find an estimate before you order.
What delivery options can I choose?
The available delivery options depend on the gift and order. Once you reach the checkout, you’ll see the shipping methods available to you.
What if the gift I received is not to my liking?
We’re sorry to hear that your gift didn’t meet your expectations. Please reach out to our customer service team—they’ll be happy to assist you in finding a suitable solution.
Is an invoice included with the order?
No, the invoice is not included with the package. Instead, you will receive it via email in the order confirmation. You can also access it anytime in your MyKrevana account. This ensures that gifts can be sent directly to the recipient as a true surprise!
What is Personalisation?
Personalisation refers to tailoring products, services, or content specifically to individual preferences and behaviors. It enhances user experience by providing relevant recommendations and experiences. For instance, when you shop online, personalisation can suggest items based on your past purchases. This is beneficial because it makes the shopping process easier and more enjoyable, allowing users to discover products that align with their interests.
Why is Personalisation Important?
Personalisation is important because it boosts customer satisfaction and loyalty. When users feel that a brand understands their needs, they are more likely to return and make purchases. Moreover, businesses benefit from increased conversion rates and better engagement. This means that personalisation helps create a win-win situation. Customers receive a more tailored experience, and companies see improved sales and customer retention.
How Does Personalisation Work?
Personalisation works through data collection and analysis. Websites and apps gather data from user interactions, which can include browsing history, purchase behavior, and demographic information. Then, algorithms analyze this data to provide tailored recommendations or content. However, it's essential to balance personalisation with privacy concerns. Users should be informed about how their data is used, fostering trust and ensuring compliance with regulations.
