Zodiac Mug

Understanding FAQ about Personalisation

What is personalising and how does this work on the website?

You can start making your gift by clicking the ‘start personalising’ button. In our gift editor, you can personalise the gift completely in accordance with your wishes: add your own picture and/or text. If you want, you can also opt for a cool design to make your gift truly unique.

Is personalisation included in the price? The price shown is your starting price. Some products have options to customise further — such as adding a gift box, choosing different sizes, or selecting additional personalisation. Your full price will be shown clearly at checkout once you've selected all your options. No surprises — just honest pricing. 

How do I know if my picture has the right quality?
We want to ensure you’re completely happy with your gift, so using high-quality photos is key. If you’re unsure about your image quality, don’t hesitate to reach out to our customer service team. Just send them your photo and the gift you’re interested in, and they’ll be happy to check the quality for you.

Can I use pre-uploaded monograms?
Yes, you can! We offer a selection of pre-uploaded monograms, and you can easily add your name to them. It’s a quick and simple way to personalize your gift!

Is my gift wrapped? Most of our gifts arrive ready to give — beautifully presented and perfect for gifting straight away. Some products also have the option to add a premium gift box, and we mostly use magnetic gift boxes for that extra special touch. Keep an eye on the product description for available options. Not sure? Just use our live chat or drop us an email at info@krevana.co.uk — we're happy to help! 

Can I choose a delivery date?
At this time, we don’t offer the option to select a specific delivery date.

What is the delivery time, and when will I receive my gift?
The expected delivery times are listed on each product page, so you can find an estimate before you order.

What delivery options can I choose?
The available delivery options depend on the gift and order. Once you reach the checkout, you’ll see the shipping methods available to you.

What if the gift I received is not to my liking? We're sorry to hear that! Because every item is personalised and made to order, we're unable to accept returns for change of mind. However, if your item arrives damaged, faulty, or is not what you ordered, please contact us within 14 days at info@krevana.co.uk with a photo and we'll make it right — whether that's a replacement or a refund. Your happiness matters to us. 

Is an invoice included with the order?
No, the invoice is not included with the package. Instead, you will receive it via email in the order confirmation. You can also access it anytime in your MyKrevana account. This ensures that gifts can be sent directly to the recipient as a true surprise!

What is the 14-Day Happiness Guarantee We stand behind every gift we make. If your order arrives damaged or faulty, or if we made an error — contact us within 14 days and we'll replace it or give you a full refund. No hassle, no stress. 💛

Please note: as every gift is made especially for you, we're unable to refund or replace for change of mind.